Job Description
Join our award-winning downtown Seattle hotel team where your talents shine! We're seeking passionate hospitality professionals to deliver exceptional guest experiences with weekly pay direct to your account. Enjoy competitive wages, comprehensive benefits, and a supportive work environment that values your growth. At Grandview Hospitality, we believe our team members are the heart of our success, and we're committed to rewarding your dedication with stability and advancement opportunities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments for maximum occupancy
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest inquiries and resolve issues promptly using service recovery protocols
- Process payments and maintain accurate financial records
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Strong communication skills with multilingual abilities preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic math and cash handling skills with attention to detail
- Positive attitude and problem-solving mindset under pressure