Job Description
Join our award-winning Oakland Grand Hotel and become part of a dynamic hospitality team! We're seeking passionate individuals to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy competitive wages, comprehensive benefits, and opportunities for growth in the heart of Northern California's vibrant tourism scene. As a cornerstone of Oakland's hospitality landscape, we pride ourselves on fostering a supportive work environment where your contributions are valued and rewarded.
Responsibilities
- Deliver outstanding guest service across front desk, housekeeping, and food & beverage operations
- Process check-ins/checkouts efficiently using hotel management systems
- Maintain pristine guest rooms and public areas exceeding sanitation standards
- Assist with event setup and guest inquiries during hotel functions
- Collaborate with cross-functional teams to resolve guest concerns promptly
- Adhere to safety protocols and emergency procedures
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Availability for flexible shifts including weekends and holidays
- Valid California Food Handler's Card (or willingness to obtain)
- Proficiency in hospitality software (Opera/PMS preferred)
- Strong communication and conflict resolution skills
- Ability to lift 25 lbs and stand for extended periods
- Basic math and cash handling abilities
- High school diploma or equivalent required