Job Description
Join a world-class hospitality team at The Omni Shoreham Hotel in the heart of Washington DC. We are seeking a highly motivated and detail-oriented Hotel Assistant Manager to join our operations team. If you are looking for an immediate hire opportunity in a prestigious setting with a competitive salary and excellent benefits, we want to hear from you.
Our ideal candidate is a leader who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. You will play a pivotal role in overseeing daily hotel operations, ensuring our high standards of service are met, and mentoring our dedicated staff.
Responsibilities
- Oversee the daily operations of the Front Office and Housekeeping departments to ensure seamless guest experiences.
- Manage guest inquiries and resolve complex issues with a focus on retention and satisfaction.
- Train, supervise, and mentor hotel staff to maintain high performance and service standards.
- Assist the General Manager in preparing budgets, forecasting, and inventory control.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle keyholder duties during peak hours and weekends as required.
- Collaborate with other departments to coordinate special events and guest requests.
Qualifications
- Minimum of 3-5 years of progressive experience in hotel management or front office supervision.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality or Business preferred.
- Strong leadership and communication skills with the ability to motivate a diverse team.
- Proficiency in hotel management software (e.g., Opera, Micros) and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- CPR and First Aid certification is a plus.
- Valid driver’s license is required.