Job Description
Start your hospitality career with us at Grand Hospitality Group's iconic Miami Beach location! We're seeking energetic and guest-focused individuals to join our team as Entry-Level Front Desk Agents. No prior experience required – we provide comprehensive training to develop your skills in guest services, reservation systems, and problem-solving. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. Work in a vibrant beachfront environment while building a foundation in customer service excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and passion for customer service
- Must be authorized to work in the United States