Job Description
Join our award-winning luxury hotel in the heart of Raleigh, NC! We're seeking a passionate Hotel Front Desk Agent to create exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-in/out processes, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation modifications, cancellations, and special requests
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance for room readiness
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera) efficiently
- Assist with concierge services and local area recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid North Carolina driver's license preferred