Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We seek a dynamic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and room allocations
- Process payments, manage billing discrepancies, and maintain financial accuracy
- Coordinate with housekeeping, maintenance, and food service departments
- Provide local recommendations and arrange transportation/activities
- Address guest concerns promptly with solution-oriented approaches
- Maintain detailed records of guest preferences and special requests
Qualifications
- 2+ years of hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Illinois driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Chicago attractions and transportation
- Professional appearance and positive demeanor