Job Description
Join our award-winning team at Grand City Hotels as a Hotel Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career. Perfect for recent graduates or career changers seeking a dynamic environment. Enjoy competitive pay, flexible scheduling, and growth opportunities within our national hotel chain.
As the first point of contact for our guests, you'll create memorable experiences while mastering check-in/out procedures, reservation management, and concierge services. Our Portland location offers stunning views of the Willamette River and is steps from downtown attractions.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our hotel management system
- Handle guest inquiries and resolve concerns with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate switchboard and manage multi-line phone systems
- Assist with basic administrative tasks including filing and reporting
Qualifications
- No prior hotel experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office applications)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States