Job Description
Join our award-winning team at Grand Hotel Charlotte and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our downtown property. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, providing local recommendations, and maintaining our premium service standards. We provide comprehensive on-the-job training and a supportive environment for career growth. Enjoy competitive pay, employee benefits, and the opportunity to work in one of Charlotte's most iconic hotels.
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Handle guest inquiries and provide personalized assistance
- Manage reservations and modify bookings as needed
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Uphold brand standards in appearance and service delivery
Qualifications
- No prior experience required – we train all team members!
- Exceptional customer service mindset and communication skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy and willingness to learn new systems
- Positive attitude and problem-solving abilities
- Attention to detail and organizational skills
- Team player with collaborative spirit
- Must be 18+ years old and authorized to work in the US