Job Description
Join the Grand Plaza Hotel in the heart of Manhattan and become part of our award-winning hospitality team! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in one of New York's most iconic destinations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic luxury environment. Apply today to start your journey in hospitality excellence!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and optimize room allocations
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State Food Handler's Certificate preferred
- High school diploma or equivalent required
- Fluency in English; Spanish proficiency a plus