Job Description
Join the award-winning Grand Phoenix Resort & Spa, where luxury meets desert charm! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in our AAA Four-Diamond property. As the first point of contact, you'll embody our commitment to personalized service while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Phoenix's vibrant tourism district. Apply today and grow your career in hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Address guest inquiries and resolve concerns promptly with empathy
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments, manage reservations, and maintain accurate records
- Upsell resort amenities, dining packages, and local attractions
- Multitask phone lines while maintaining a professional demeanor
- Adhere to all safety protocols and brand standards
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with Opera PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Arizona driver's license (for valet coordination)
- Basic knowledge of Phoenix tourism attractions and services
- High school diploma or equivalent; hospitality degree preferred
- Spanish fluency highly desirable