Job Description
Join our award-winning team at Grand Plaza Hotel, Philadelphia's premier luxury destination. We seek a passionate Hotel Front Desk Agent to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role is perfect for hospitality professionals who thrive in dynamic environments and prioritize guest satisfaction above all.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence. Our comprehensive training program ensures you master property systems while developing leadership skills for career advancement.
Responsibilities
- Manage efficient guest check-in/check-out procedures using Opera PMS
- Handle guest inquiries, complaints, and special requests with professionalism
- Coordinate housekeeping, maintenance, and valet services
- Upsell premium rooms, suites, and hotel amenities
- Process payments and maintain accurate financial records
- Train junior staff on service standards and protocols
- Collaborate with sales team on group bookings and events
Qualifications
- 2+ years hotel front desk or guest services experience
- Proficiency in property management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Pennsylvania food handler certification preferred
- Fluency in English; Spanish/Chinese language skills a plus
- Ability to stand for extended periods and lift 25 lbs
- Associate degree in hospitality or related field