Job Description
Join our iconic New Orleans hotel team where Southern hospitality meets vibrant culture! We're seeking passionate individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and the chance to work in the heart of the French Quarter. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security departments
- Upsell hotel amenities, dining options, and local attractions
- Maintain security protocols and guest confidentiality standards
- Prepare shift reports and maintain accurate guest records
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of New Orleans attractions and transportation
- High school diploma or equivalent; hospitality degree preferred