Job Description
Join our award-winning luxury hotel in the heart of Fort Worth! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy flexible scheduling, competitive pay, and a dynamic team environment. Perfect for students or career changers seeking work-life balance in Texas' premier cultural destination.
Responsibilities
- Provide exceptional front desk service including check-in/out, guest inquiries, and reservation management
- Handle guest complaints with empathy and resolve issues efficiently
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and food service teams
- Uphold brand standards for cleanliness and safety protocols
- Utilize hotel management software for daily operations
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 6 months hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficient with hotel management systems (Opera preferred)
- Basic math and cash handling accuracy
- Valid Texas driver's license for valet duties
- Professional appearance and positive attitude
- Ability to stand for extended periods