Job Description
Join our vibrant hospitality team at Grand Beach Hotel Miami, where every shift brings new opportunities to create unforgettable guest experiences. We're seeking a dedicated Hotel Front Desk Agent to manage our 24/7 operations with professionalism and warmth. This full-time role offers competitive compensation, comprehensive benefits, and career growth in one of Florida's most dynamic cities. If you thrive in fast-paced environments and excel at turning guest interactions into loyalty, we want you on our team.
Responsibilities
- Manage guest check-ins/check-outs efficiently with our PMS system
- Handle reservation modifications and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Act as primary point of contact for emergency situations during shifts
- Train new staff on front desk procedures and hotel standards
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Flexible availability including nights, weekends, and holidays
- Exceptional conflict resolution and multitasking abilities
- Valid Florida driver's license (for airport runs)
- Fluency in English and Spanish required
- Strong knowledge of Miami tourism and local attractions
- ServSafe certification preferred