Job Description
Join our award-winning team at the Grand Plaza Hotel Albuquerque! We're seeking enthusiastic individuals to kickstart their hospitality careers without prior experience. As a Front Desk Agent, you'll be the heart of our guest experience, delivering exceptional service in our vibrant downtown location. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. Perfect for career changers, recent graduates, or anyone passionate about making guests feel welcome.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized lobby and front desk area
- Resolve guest concerns promptly and escalate complex issues to management
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Positive attitude with customer service mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including evenings, weekends, and holidays
- No hospitality experience required – we provide full training!
- Valid driver's license preferred but not required