Job Description
Join our award-winning luxury hotel team as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in a dynamic 24/7 environment. This role offers rapid career growth in hospitality with comprehensive training and competitive benefits.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservation inquiries and room assignments
- Handle billing transactions and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Perform nightly audit procedures
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Attention to detail and problem-solving abilities
- Previous customer service experience (hotel/restaurant preferred)
- Must be 18+ and eligible to work in the US