Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of Minneapolis's premier hotels.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy and professionalism
- Resolve guest inquiries and concerns with prompt, solutions-oriented communication
- Coordinate with housekeeping, maintenance, and valet services for optimal operations
- Process payments and maintain accurate financial transaction records
- Upsell hotel amenities and services to enhance guest experience and revenue
- Utilize property management systems (PMS) for reservation management and reporting
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred