Job Description
Join our award-winning luxury hotel in the heart of Tampa! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and immediate start in a vibrant hospitality environment. Perfect opportunity for career growth in Florida's thriving tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador recommending Tampa attractions
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Tampa Bay area attractions
- Positive attitude with genuine hospitality passion