Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs! Mountain View Lodge & Spa is seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in the stunning Rocky Mountain backdrop. Enjoy competitive compensation, comprehensive benefits, and a vibrant team culture focused on excellence. As a key ambassador of our brand, you'll create memorable stays for travelers from around the globe while advancing your hospitality career in one of America's most scenic destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations using Opera property management system
- Resolve guest inquiries and complaints with proactive solutions
- Coordinate with housekeeping, valet, and concierge departments
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Train new team members on service standards
Qualifications
- 2+ years hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado hospitality certification preferred
- Spanish fluency highly desirable
- Strong attention to detail and multitasking ability
- Positive attitude with genuine service orientation