Job Description
Join our award-winning team at Grand City Hotels in Portland, Oregon! We're seeking passionate hospitality professionals to deliver exceptional guest experiences through our 24/7 operations. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Enjoy flexible shift schedules while working in a modern, eco-conscious environment that values teamwork and guest satisfaction above all.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using hotel management systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute shift handovers and maintain accurate guest records
- Process payments and manage cash drawer operations
- Uphold brand standards through personalized guest interactions
Qualifications
- 1+ years of hotel or customer service experience required
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Oregon Food Handler's Card (or willingness to obtain)
- Basic math skills for cash handling
- Ability to stand for extended periods
- Positive attitude under pressure