Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our downtown Chicago location. No prior experience required – we provide comprehensive training and career growth opportunities. Join our team to become the first point of contact for our international guests and develop valuable skills in customer service, reservations, and hotel operations. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of the Windy City.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer service mindset
- Detail-oriented with organizational skills
- No experience required – training provided