Job Description
Join our award-winning luxury hotel in Houston, TX as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences. This is your chance to be the heart of our operations in a dynamic city known for its energy and diversity. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests promptly
- Resolve guest issues using problem-solving skills and empathy
- Upsell hotel amenities and services to enhance revenue
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records using hotel management systems
- Process payments and manage cash drawer securely
Qualifications
- 1+ years hotel or customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- High school diploma; hospitality certification preferred
- Attention to detail and organizational excellence