Job Description
Are you passionate about creating memorable guest experiences? The Jeffersonian Hotel is looking for a dedicated Front Desk Agent to join our elite hospitality team. We offer an immediate hire opportunity for a proactive individual who thrives in a fast-paced, luxury environment.
As the face of our brand, you will be responsible for managing the front desk operations with grace and efficiency. We pride ourselves on impeccable service, and we are seeking a team member who shares our commitment to excellence.
Why Join Us?
- Immediate hire availability.
- Competitive hourly rate ($18 - $24).
- Comprehensive benefits package.
- Work in a historic and prestigious Richmond landmark.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Process check-ins, check-outs, and room changes efficiently using our Property Management System (PMS).
- Handle all incoming phone calls and emails, directing inquiries to the appropriate department promptly.
- Manage cash, credit card, and voucher transactions accurately, ensuring daily reconciliation.
- Address guest complaints or requests immediately and escalate complex issues to the Hotel Manager.
- Maintain a clean and organized front desk area, ensuring all lobby standards are met at all times.
Qualifications
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Must be available to work flexible shifts, including weekends and holidays.
- Strong communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- A professional appearance and a positive attitude are essential.