Job Description
Join our award-winning downtown Columbus hotel team as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior hotel experience required – we provide comprehensive training to develop your skills in guest relations, reservation management, and problem-solving. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality brand.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize hotel property management systems
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliability and punctuality essential
- Team player with collaborative spirit
- Must be available for weekend/evening shifts