Job Description
Join our award-winning luxury hotel team in Mesa, AZ! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier resort. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. Perfect for detail-oriented individuals who thrive in fast-paced settings. Apply today to become part of our award-winning family!
Responsibilities
- Manage check-in/check-out processes for 100+ daily guests with efficiency and precision
- Handle reservation inquiries, modifications, and cancellations using Opera PMS system
- Resolve guest complaints and special requests promptly with empathy
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain accurate records of guest preferences and feedback
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Arizona driver's license and clean driving record (for valet duties)
- Basic knowledge of Mesa attractions and transportation options
- High school diploma or equivalent required