Job Description
Join our award-winning luxury hotel in the heart of San Antonio! We're seeking a passionate Hotel Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's top travel destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Resolve guest inquiries and concerns promptly with exceptional service
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate reservation records
- Utilize hotel management systems (Opera) for daily operations
- Upsell room upgrades and premium services
- Handle emergency situations following established protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Strong problem-solving and conflict resolution skills
- Excellent communication abilities in English (Spanish fluency a plus)
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- Valid Texas driver's license (if required for valet duties)
- Flexible availability including weekends and holidays