Job Description
Join the award-winning Grand Plaza Hotel in downtown Chicago and become part of our renowned hospitality team. We're seeking dedicated Front Desk Agents to deliver exceptional guest experiences during varied shifts. This role is perfect for individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Chicago's premier luxury hotels.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest needs
- Operate hotel management systems (PMS) and communication tools
- Upsell hotel services and amenities to enhance guest satisfaction
- Ensure strict compliance with safety and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago tourism attractions and transportation
- High school diploma or equivalent; hospitality degree preferred