Job Description
Join our award-winning downtown Detroit hotel where exceptional service meets daily pay! We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences while enjoying the flexibility of same-day compensation. Work in a state-of-the-art environment with complimentary meals, career advancement opportunities, and a supportive team culture. Perfect for hospitality professionals seeking financial stability and growth in Michigan's thriving tourism industry.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Resolve guest concerns promptly and exceed service expectations
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Michigan hospitality certification preferred
- High school diploma or equivalent required
- Basic knowledge of Detroit tourism attractions