Job Description
Join our award-winning team at the Grand Plaza Orlando, where exceptional service meets daily pay! We're seeking passionate hospitality professionals to deliver unforgettable guest experiences. Enjoy the stability of full-time employment with the flexibility of daily pay – no more waiting for weekly paychecks!
As a Front Desk Agent, you'll be the first point of contact for our international guests, handling check-ins, reservations, and local recommendations. Our Orlando location offers competitive benefits, including complimentary accommodation discounts and career advancement opportunities. Apply now to start earning daily while building your hospitality career in the heart of Florida's tourism hub!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations and modify bookings using Opera property management system
- Resolve guest inquiries and complaints promptly with exceptional problem-solving
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest experiences
- Complete daily shift reports and handover documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Florida driver's license with clean driving record (for airport runs)
- Fluency in English; Spanish proficiency highly valued
- Attention to detail with strong organizational abilities
- Ability to stand for extended periods and lift 25 lbs