Job Description
Are you ready to elevate guest experiences in the heart of San Antonio? Join our elite hospitality team at the Grand Hyatt San Antonio. We are looking for a dedicated and charismatic Hotel Front Desk Agent to provide world-class service. Enjoy the flexibility of Daily Pay options, comprehensive benefits, and a vibrant work culture in a historic location.
As the face of our hotel, you will ensure every guest feels welcomed and valued. We offer competitive hourly rates, opportunities for advancement, and a supportive management team dedicated to your success.
Responsibilities
- Check guests in/out efficiently using our property management system (PMS) and ensure accuracy of all guest information.
- Manage reservations, room assignments, and special requests to maximize guest satisfaction and hotel occupancy.
- Handle guest inquiries, complaints, and requests with empathy and professionalism.
- Monitor and maintain the cleanliness and presentation of the front desk area, lobby, and public spaces.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Process payments and resolve billing discrepancies accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; prior hospitality experience is preferred.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Proficiency in Microsoft Office and standard hotel software (e.g., Opera, FrontDesk) is a plus.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift up to 20 lbs when assisting with luggage.
- Must be a team player with a positive attitude.