Job Description
Welcome to Grand Horizon Hotels & Resorts, where we redefine luxury and hospitality. We are currently seeking a highly motivated and energetic Hotel Front Desk Agent to join our award-winning team in Austin, Texas. This is a fantastic opportunity for individuals looking to kickstart a career in the hospitality industry, as we provide comprehensive training for candidates with no prior experience.
In this pivotal role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We are looking for someone with a warm personality, strong work ethic, and a genuine desire to serve. If you are ready to work in a dynamic environment with competitive benefits and growth opportunities, we want to hear from you.
Why You'll Love Working Here:
- Competitive Pay: Earn between $16.00 and $19.00 per hour based on experience.
- Training Provided: No prior hotel experience? No problem! We offer extensive on-the-job training.
- Employee Benefits: Enjoy discounts on stays, meals, and exclusive hotel perks.
- Career Advancement: Clear pathways to management roles within the Grand Horizon brand.
Responsibilities
- Guest Check-In & Check-Out: Process arrivals and departures efficiently using our Property Management System (PMS), ensuring accurate registration and secure payment processing.
- Guest Relations: Greet guests warmly upon arrival, answer inquiries about local attractions and hotel amenities, and provide personalized recommendations.
- Problem Resolution: Handle guest complaints, special requests, and room service orders with patience and professionalism to ensure a 5-star experience.
- Front Desk Operations: Answer phone calls, manage the switchboard, and coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Administrative Support: Maintain accurate guest records, prepare nightly reports, and manage cash handling and credit card transactions.
- Security & Safety: Adhere to all hotel security protocols, ID verification laws, and fire safety procedures.
Qualifications
- No Experience Required: We are happy to train enthusiastic candidates with a high school diploma or GED.
- Communication Skills: Excellent verbal and written communication skills in English; ability to speak clearly and listen effectively.
- Customer Service Focus: A friendly, approachable demeanor and a genuine passion for helping others.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Computer Literacy: Basic computer skills and a willingness to learn new hotel software quickly.
- Professional Appearance: Must present a neat, professional appearance in uniform at all times.