Job Description
Join our award-winning team at Grand Hospitality Group and kickstart your career in hospitality! We're seeking passionate individuals for our full-time Front Desk Agent position in Kansas City. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, benefits, and growth opportunities in a dynamic environment where every guest interaction matters. If you're a people person with a strong work ethic, this is your chance to shine!
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle phone reservations and inquiries with professionalism
- Resolve guest concerns promptly and diplomatically
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and guest requests
- Uphold brand standards for cleanliness and safety
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy
- Strong problem-solving abilities
- Attention to detail and organizational skills
- Positive attitude and team player mentality