Job Description
Join our dynamic team at Grand Plaza Hotel in vibrant San Jose! We're seeking passionate individuals to create unforgettable guest experiences. No hospitality experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel systems
- Resolve guest inquiries and requests with exceptional service
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Handle emergency situations following protocols
- Upsell hotel services and amenities to enhance guest stays
- Maintain organized front desk operations
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Customer service orientation with attention to detail