Job Description
Join our award-winning team at Grand City Hotels in downtown Chicago! We're seeking passionate individuals to start their hospitality careers with no experience required. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while enjoying competitive benefits, career growth opportunities, and a vibrant work environment. We provide comprehensive training to ensure your success in this dynamic role.
Why work with us?
• Comprehensive paid training program
• Health, dental, and vision benefits
• Employee discounts on hotel stays
• Career advancement opportunities
• Supportive team culture
Responsibilities
- Check-in/out guests efficiently with a warm and professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits and report discrepancies
- Uphold brand standards and safety protocols
Qualifications
- No prior hotel experience required – we train you!
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and team player mentality
- Must be authorized to work in the United States