Job Description
Join our award-winning downtown Cleveland hotel and launch your hospitality career! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our luxury property. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and work in the heart of Ohio's vibrant tourism district. Apply today to become part of our dynamic team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and answer guest inquiries via phone/in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Assist with luggage and guest transportation needs
- Uphold brand standards in cleanliness and service excellence
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to stand/walk for extended periods
- Positive attitude and customer service mindset
- Flexible availability including weekends/holidays
- No experience required – training provided
- Must pass background check and drug screening