Job Description
Join our award-winning team at Grand Oaks Hospitality in vibrant Jacksonville, FL! We're seeking passionate hospitality professionals to fill immediate front desk positions at our luxury riverfront property. Enjoy competitive pay, comprehensive benefits, and career growth in one of Florida's most dynamic tourism destinations. Start work immediately! Apply today and become part of our award-winning guest experience team.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with empathy and resolution-focused solutions
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Florida driver's license (for property errands)
- Ability to lift 25 lbs and stand for extended periods