Job Description
Welcome to The Grand Charlotte Hotel, where luxury meets hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our exclusive night shift team. This is a unique opportunity to work in a high-end environment while enjoying the quiet, sophisticated atmosphere of the evening shift. If you are a detail-oriented individual with a passion for guest satisfaction, we want to meet you.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour plus a nightly shift differential.
- Perks: Free meals, employee discounts, and access to hotel amenities.
- Work-Life Balance: Enjoy a predictable night shift schedule.
As the face of our hotel, you will ensure our guests have a seamless and memorable stay, from arrival to departure.
Responsibilities
- Check guests in and out efficiently, ensuring all registration procedures and legal requirements are met.
- Perform night audits, balancing daily house accounts, and preparing financial reports for management.
- Handle incoming and outgoing calls with a professional, welcoming tone, managing all front desk communications.
- Ensure the lobby, reception area, and public spaces are clean, organized, and welcoming at all times.
- Assist guests with special requests, including restaurant reservations, transportation arrangements, and local recommendations.
- Monitor security cameras and access points to ensure the safety and security of guests and property.
- Maintain accurate records in the Property Management System (PMS).
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel management software (PMS) is a plus.
- High school diploma or GED required.
- Professional appearance, demeanor, and a positive attitude.