Job Description
Join our award-winning hospitality team at Grand Hotel Milwaukee! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our downtown landmark. This shift-based role offers competitive pay, career growth, and the chance to be part of Milwaukee's premier hospitality destination. Perfect for energetic professionals who thrive in fast-paced environments!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues appropriately
- Execute shift handover procedures with detailed documentation
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evenings, weekends, and holidays
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Excellent communication and multitasking skills
- Basic knowledge of Milwaukee attractions and services
- Ability to work standing for extended periods