Job Description
Join our dynamic team at Grand Hospitality Group in Houston! We're seeking enthusiastic Hotel Front Desk Agents to deliver exceptional guest experiences in a fast-paced, 24/7 environment. This immediate hire position offers competitive pay, flexible shift schedules, and growth opportunities within our award-winning hospitality brand. If you thrive in customer-facing roles and value teamwork, apply today to start your career in one of America's most vibrant cities!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in PMS systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Valid Texas driver's license (if valet duties required)
- Must pass background check and drug screening