Job Description
Join our dynamic team at Grand Fortworth Hospitality and become the face of luxury in the heart of Fort Worth! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in our award-winning downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of Texas' most vibrant hospitality scenes. If you thrive in fast-paced environments and possess impeccable customer service skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping, maintenance, and valet teams
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby area remains pristine and welcoming
- Participate in daily shift briefings and team meetings
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license and clean driving record
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent required
- Spanish fluency strongly preferred