Job Description
Join our award-winning team at Grand Harbor Hotel, San Diego's premier waterfront destination! We're seeking energetic and guest-focused individuals for immediate front desk positions. Enjoy competitive pay, flexible shift schedules, and career advancement opportunities in a dynamic hospitality environment. Apply today and start your rewarding career in the heart of America's Finest City!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems and optimize room occupancy
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid California driver's license (if required for errands)