Job Description
Join our award-winning team as a Weekend Front Desk Agent at the heart of Fresno's vibrant hospitality scene! We're seeking a dynamic professional to deliver exceptional guest experiences during our high-energy weekend shifts. This role combines customer service excellence with operational precision in a fast-paced luxury hotel environment. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth within our renowned hospitality brand. If you thrive in guest-facing roles and possess a passion for creating memorable stays, this is your perfect weekend opportunity!
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet services for flawless operations
- Execute upselling strategies to enhance guest experience and revenue
- Maintain security protocols and safeguard guest confidentiality
- Conduct daily audits of cash handling and billing transactions
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with poise
- Valid California driver's license (for valet coordination)
- Flexible availability including weekends and holidays
- Basic knowledge of Fresno attractions and local amenities
- High school diploma or equivalent; hospitality certification preferred