Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and kickstart your hospitality career in Houston! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and efficient problem-solving. Enjoy competitive pay, flexible shift options, and immediate opportunities for growth in one of Texas' most vibrant cities.
Responsibilities
- Manage guest check-ins/checkouts using PMS systems
- Handle reservations, payments, and billing inquiries
- Address guest concerns with prompt solutions
- Coordinate housekeeping and maintenance requests
- Maintain accurate shift logs and reports
- Uphold brand standards for cleanliness and safety
- Train and mentor new team members
Qualifications
- High school diploma or equivalent
- 1+ years hospitality/customer service experience
- Flexible availability (nights, weekends, holidays)
- Proficient in reservation software (Opera, etc.)
- Strong conflict resolution skills
- Basic math and cash handling abilities
- Valid Texas driver's license preferred