Job Description
Join our award-winning team at Grand Sierra Hotel in Fresno, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our newly renovated downtown location. As a Front Desk Agent, you'll be the first point of contact for our valued guests, creating memorable stays through personalized service and attention to detail. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive work environment. Immediate openings available – start your hospitality career today!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve concerns with professionalism
- Process payments and manage cash drawer operations securely
- Coordinate housekeeping maintenance and room status updates
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain clean and organized front desk area
- Collaborate with dining, events, and maintenance teams
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (if required for errands)
- High school diploma or equivalent
- Positive attitude and problem-solving mindset