Job Description
Join our award-winning team at Grand Bay Hotel Tampa, where exceptional service meets coastal elegance. We're seeking passionate Hotel Front Desk Agents to deliver memorable guest experiences through shift-based operations. This immediate hire opportunity offers competitive pay, flexible scheduling, and career advancement in the heart of Florida's hospitality industry.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly, escalating to management when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments
- Execute shift handovers and maintain detailed incident reports
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Tampa attractions and transportation
- Valid Florida driver's license (for shuttle service if required)