Job Description
Join our award-winning Mesa hotel team and deliver exceptional guest experiences! We're urgently hiring passionate hospitality professionals to elevate our service standards. Grand Mesa Hospitality offers competitive benefits, career growth opportunities, and a dynamic work environment in the heart of Arizona's tourism hub.
As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, ensuring seamless check-ins, personalized recommendations, and memorable stays. Our property features luxury amenities and a commitment to excellence that has earned us TripAdvisor's Certificate of Excellence for 5 consecutive years.
Why Join Us?
- Comprehensive benefits package including health insurance and 401K
- Employee discounts on hotel stays and dining
- Free parking and meal subsidies
- Professional development programs
- Recognition programs for outstanding performance
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process reservations and room assignments with meticulous attention to detail
- Resolve guest complaints and implement solutions within 15 minutes
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Provide local recommendations and arrange transportation/tours
- Upsell premium rooms and hotel services to maximize revenue
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English; bilingual (Spanish) preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Arizona driver's license and clean driving record
- Basic knowledge of Mesa attractions and local geography
- High school diploma or equivalent; hospitality certification a plus