Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant downtown Tampa! We're urgently seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior hotel experience required – we provide comprehensive training for motivated individuals passionate about hospitality. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Florida's premier tourism destinations.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with accuracy
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Professional appearance and demeanor
- Willingness to learn hospitality systems