Job Description
Join our award-winning team at Grand Plaza Hotel in San Jose! We're seeking enthusiastic individuals with a passion for hospitality to start their career in our luxury hotel. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our global hospitality network.
As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences through exceptional service. Our supportive environment encourages growth and development, making it the perfect launchpad for your hospitality career.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean, organized lobby and reception areas
Qualifications
- High school diploma or equivalent (required)
- Zero hospitality experience required – training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Proficient in basic computer operations
- Positive attitude and customer-focused mindset
- Valid work authorization in the United States