Job Description
The Ballantyne Hotel is currently seeking a dedicated and professional Front Desk Agent to join our dynamic team on the Weekend Shift.
We are a premier hospitality destination in Charlotte, known for our exceptional service and upscale environment. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer a competitive hourly rate and a great work-life balance for those who value their weekends off during the week.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee discount on dining and hotel services
- Opportunity for growth within a luxury brand
- Supportive and friendly work environment
Take the next step in your hospitality career by applying today!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone calls and emails promptly, responding to inquiries and resolving issues.
- Handle guest requests, including reservations, concierge services, and special accommodations.
- Process payments accurately and maintain proper cash handling procedures.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Monitor security cameras and fire safety systems as required.
Qualifications
- High school diploma or GED required.
- Previous experience in a front desk or hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and hotel reservation software.
- Ability to stand for extended periods and lift moderate weight.
- Must be available to work weekends (Friday, Saturday, Sunday).
- A professional and polished appearance is required.