Job Description
Join our award-winning team at Grand Hospitality Group in Orlando! We're urgently seeking enthusiastic individuals with no prior experience to kickstart their hospitality career. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences while enjoying comprehensive training, competitive benefits, and a vibrant team environment. Perfect for career changers or recent graduates!
Responsibilities
- Provide exceptional guest check-in/check-out service with a warm, professional demeanor
- Manage reservations, room assignments, and key distribution efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Flexible availability including weekends/holidays